As global gold price keeps rising and the Sudan Government allows its people to exploit gold mines, the demand for engineering machinery is increasing exponentially. The sales volume of SDLG’s complete machines has continued to soar. However, it is also confronted with fierce competition. Traditional price reduction and preferential policies gradually lost their competitiveness. Customers have more requirements for the after-market. Therefore, SDLG actively elevated service and operation ability of the after-market, and thus won great recognition from customers.

SDLG established the multilayer information feedback system for the after-market. Through establishing the network information distributing platform, it releases products information and communicates with customers about issues of the after-market. Additionally, it maintains 24-hour service calls and offers help to customers at any time anywhere. SDLG designates personnel to count product quality issues and parts demand information. It ensures providing demand information to customers and solving their problems in an all-round way.

 

 

SDLG thoroughly studied gathering places of engineering machinery, optimized and made distribution plans for parts sales stores, to allow parts sales to get closer to customers. Meanwhile, through studying local parts markets, based on actual demand, it formulated the parts recommendation list for local markets, optimized categories and storage of its agents. Moreover, it enhanced training for parts sales personnel of agents, and let them understood product configuration of SDLG's brands so that they can help customers to analyze failures and accessories needed. In the first half of 2017, the market share of accessories of SDLG accounted for more than 20% in the world.

 

High Standard Service Team

SDLG adopted the training model that is a combination of centralized training and fragmented training for service personnel of dealers, so as to continuously improve their skills to meet market demand. Through activities such as the market visit called "The Tour of Caring about Customers", it allows more customers, who have never heard of SDLG brand, to become familiar with it, and makes more customers know the guarantee made by SDLG for services of the after-market in foreign countries. Every time such activities showed popularity and fame of SDLG brand. The continuous construction of the service team and the change of the service model will enable SDLG to provide better services to customers.